The pledge is simple! If for some reason your fish does not arrive alive upon receiving shipment, reimbursement of exact fish costs amount will be made but the following conditions apply :-
A quality photographic
evidence must be emailed to us within 24 hrs . we will not be
responsible or no claims are made for any fish mortality after the fish
are released into your fish tank. Deaths occur within several days after
shipping are not covered by Discus Sanctuary.
We are not responsible
for any cost that incurred in the event of refusal of shipment , delay
or change of flight. Refusal of delivery for any reason voids any and
all claims by the purchaser. If a delivery is refused for any reason,
including not being present to accept delivery, or refusing a delivery
that arrives late, the customer will be liable for the full cost of the
invoice, including return freight charges.
Prices, quantities, fish
varieties are subject to availability and subject to change without
prior notice.
Any reimbursement will be
in terms of fish or credit note. Under no circumstances will shipping
costs be refunded. Discus Sanctuary reserves the right to refuse to
those parties that have made unsubstantiated on arrival claims.
Cancellation of the
scheduled shipment shall not entitle the customer to any refunds, but it
can be brought forward to the next shipment.
We only reserve the fish
(after payment) for any booking for a maximum 10 days. After which, the
price & stock might be reviewed. For postponement of delivery schedule
by the customer's request shall entitle to Discus Sanctuary to impose a
10% surcharge base on the total payment received. If no notice is given,
shipment shall subject the customer to have the payments be brought
forward.
In the event of flight
cancellation or postpone, new agreed delivery date will be rescheduled.
SHIPPING
The prices of Discus do not include shipping cost. The total cost include the actual freight charge & packing charge.
We do not make profit from
freight, packing and handling fees. Flight will be booked upon confirmation
in receiving PayPal account or Telegraph Transfer credited to the bank
account below. Document (airway bill, invoice, etc..) will be sent to you
prior to the arrival of the shipment
Payment / Remittance detail
Payment made in full shall
include :-
* Total costs of livestock
* handling & Packing Charges
* Freight Forwarding charges
There are 2 easiest ways to make payment at your convenience. Payment for Discus or books only, you can either Telegraph Transfer or pay via PayPal account as below:-
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